Family & Student Technical Support

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    Please use this form for all requests for: 
    Chromebook Loans,
    Cellular Verizon MiFi Hotspot Loans,
    All Technical Support
    All Other Communication with the technical support team at NWCSD. 
     
    PLEASE NOTE:
    Elementary Regular Program students will not be allocated devices or hotspots
    unless the child's building or classroom is shut down due to COVID 19.  
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    Tuesday, November 3, 2020

    Good Afternoon,

    This message concerns device loans for families of children enrolled in the Elementary Regular Program.

    In the event that students enrolled in the Elementary Regular Program must “go remote”, should your family require the loan of an NW-owned Chromebook for your child to engage in remote learning, we ask that you submit the request ahead of time via the Official Tech Support Form.

    These loans of NW-owned Chromebooks are intended for families whose children are enrolled in the Elementary Regular Program, and do not otherwise have access to a device to engage in remote learning from home, should their classroom or school be required to do so for a period of time.

    Should this occur, you will be notified when device loans are available for pickup at your child’s school - likely within one day. 

    Thank you,

    NWCSD

     

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    Tuesday, September 15, 2020

    NWCSD Families,

    Thank you for your patience as we ensure that children have access to the instructional technology materials they need, in a manner that can be sustained throughout the entire school year. 

    As of Wednesday, September 16, all Chromebook loans that were requested through the appropriate online forms will have been delivered to each child’s school, and notification calls will have been made to their homes. If you do not receive a communication about a Chromebook loan request that was made, please complete the new request form found on this page.

    Additionally, all initial requests for technical assistance have been resolved, and it appears that the technical support staff can continue to address the continued flow of requests within about a day.

    Through the remainder of this school year, please use the OFFICIAL Family & Student Technical Support / Request / Communication Form for all communication regarding technical support. The technical support team has been directed to resolve all student and family technical issues submitted via this form chronologically, taking priority into account.

    Thank you,

    NWCSD

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    August 2020
     
    Note: Clever Apps and other Online Accounts and Resources are in the process of being set up. 

    How to: Student Google Account Password Reset (Grades 6-12)

    Student Google Account Username Format: 

    • First four digits: 4051 
    • Then the first initial of their first name, and the first 4 characters of their last name
    • Then their birth day of the month (Must be 2 digits)
    • Then @nwcsd.org

    User Name Example: If John Smith is a student whose birth date is 03/13/2006
    Login Name is 4051jsmit13@nwcsd.org

    Google Account Elementary Student Password: abc 
    6th-12th Google Account Passwords Reset Link above (Reset will happen 8/28/20)